if you have questions about our products or your purchase, please call us at 678-705-1462 or email [email protected]
orders ship via usps and ups. we are trying to find you the most economical way to deliver and will take your delivery location and the weight of your package into account…you know, in case of an art emergency and you’ve used overnight shipping.
we ship from atlanta georgia, the mecca of the southeast…and yet it’s very far from, you know, everything west of the mississippi.
we typically turn everything around in less than 24 hours…but we cannot control the epic nature of floods, fasts and famines that may have also impacted our delivery providers.
in 13 years we’ve had one return. but here’s some info on what to do regarding a return…you know. just in case your mother has no idea who you are.
returns: your satisfaction is our goal. if your merchandise arrives damaged, please contact customer service immediately at [email protected] if for any reason you are not satisfied with your purchase, unopened merchandise in original packaging and pristine condition purchased directly from erin smith art can be returned for a refund within 30 days of the receipt of your order. shipping will be deducted from your return. please contact the direct retailer for any other erin smith art products that have been purchased for their respective returns and refunds policies.